1. Nature of Service
Our platform provides digital virtual content services, including coin purchases and subscription access for short dramas. Purchased virtual goods and subscriptions grant users corresponding access rights once the transaction is completed.
2. Refund Principles
3. Due to the nature of virtual digital goods, purchases are generally non-refundable once completed, except under legally mandated refund conditions or circumstances explicitly covered in this policy.
4. Users should carefully review items and pricing before purchase to avoid errors or misunderstandings that may lead to refund requests. Requests without reasonable grounds may be declined.
5. Eligible Refund Situations
Refund requests may be accepted and processed under the following conditions:
• Platform technical issues or system errors prevent normal access to purchased content.
• The purchased service is not delivered as promised or contains significant flaws.
• Other scenarios required by applicable laws or regulations.
6. Refund Application Process
• Users must submit refund requests within a specified time frame after purchase via official platform channels. Late requests may be rejected.
• Valid purchase proof and supporting documentation must be provided.
• Refund review and processing will be conducted promptly once eligibility is confirmed.
7. Payment Channels
We support multiple international payment methods, including major credit cards, PayPal, Airwallex.
8. Promotion and Fee Deductions
• Refund amounts will correspond to the actual amount paid by the user, excluding any promotional discounts or coupons applied at purchase.
• Handling fees or transaction costs imposed by payment processors may be deducted from the refunded amount where applicable.
9. Subscription Auto-Renewal
• Subscription services may include automatic renewal. Users must proactively manage subscription settings before renewal to prevent unwanted charges.
• Charges from auto-renewals are generally non-refundable once processed.
10. Dispute Resolution
• For any disputes regarding refunds or service issues, users can contact platform support for assistance.
• - If unresolved, users may seek remedy through consumer protection agencies or legal avenues in accordance with the laws applicable to their jurisdiction.
